Would you mind sending me a sitemail with a screen shot of what it looks like, please? Thank you so much.

Hello Samd,

Sometimes PayPal will go through maintenance. Were you able to complete your purchase? Or are you still getting this error?

Please let me know what link you are clicking and I will dig into this further for you. For me, it's only showing a filtered marketplace with 13 pages of V4/M4 content.

Hello,

Those Gift Certificates have been combined for you. Please let me know if you need any more help :)

ShaniaB.

This has been corrected. 

Hi NikKelly,

Gift certificates can't be stacked in our system, and you do need to use one gift certificate per order. I'm sorry for the trouble this has caused. We are making improvements daily and hope to have stackable Gift Certs in the future.

Hello there,

Of course. I've reset all of your downloads. Please let me know if there is anything else I can do to help.

Regards,

ShaniaB.

I set those up every month. With recent changes, I've missed it this month. New freebies will be set up this week and you should see those go out this weekend. I'm sorry for their delay.

Kalypso posted at 2:03 PM Mon, 24 July 2023 - #4471014

Renderosity cannot stop vendors from removing products from their store should they wish to do so.  Nor can Renderosity mandate that these products be made freebies.  That is totally up to the discretion of the vendor as they are the ones who hold the copyright.  Some vendors have, indeed, released older products as freebies while others have not.  

If you really wish to obtain a product no longer available for sale you may contact the vendor and see if they will sell it to you.  I've had success with this in the past. 

This is not really a matter of making sense or not.  Vendors have the freedom to decide what should be done with their products and the final say.  Thank you for posting your opinions as I'm sure vendors frequent the forums and will see this thread. :)

"Back in those years it was a hight quality product at the standarts from those years!

Now the textures are 4k and even 8k and the amount of polygon is at least triplet.

So that same product is now NOT a high quality product anymore, for the standarts of today."

Thank you all for voicing your concerns. It's truly appreciated and does not go unnoticed. As Kalypso stated, the vendors will read this and take these points into consideration.

This thread will now be locked to prevent notifications to other users on the forum from getting cumbersome for them.

No worries. Sadly, hborre is correct. Some vendors reuploaded their products from CP. But otherwise, no previous purchases were gifted to your account. I'm sorry I couldn't be more helpful to you. 

Hello,

I am checking into this for you and will have an answer within the next 1-2 business days. Thank you for your patience while I look into this.

Hello,

We've fixed this for you. You should now have access to your BOGO. Please let me know if you can or if you're still having issues. 

There was an errant sales event started that triggered the incorrect 40% off marking. It has since been corrected.

We're sorry for the confusion this has caused you.

ShaniaB posted at 4:55 PM Tue, 20 June 2023 - #4468313

Hi there,

Unfortunately, Gift certificates earned with reward points cannot be combined. However, the fact you can't add more than one gift certificate is something I wasn't aware of. I will discuss this with our developers and see if we can add that feature or get that fixed. 

Thank you for the response.  I understand about the limitations of the rewards gift certificates and combining them as that makes complete sense.  I just was going to make a purchase and wanted to use both on the same order but it only allows for one at a time, that was the only reason I even asked to have them combined.  

Hi there,

Unfortunately, Gift certificates earned with reward points cannot be combined. However, the fact you can't add more than one gift certificate is something I wasn't aware of. I will discuss this with our developers and see if we can add that feature or get that fixed.