Tyvm, everything is all downloaded now.

Shellyw

any ideas on when I will be able to download my purchases please.

Shellyw

Quote - Hi shellyw,

We do apologize for this mistake and we have corrected the price for you.

Thank you for bringing it to our attention and let me know if there is anything else I can help you with tonight.

Thank you very much, purchased and now on the way to download everything :)

I really would like to understand how they can operate like they do. I mean if you "pay" for something you should be able to receive the service that you are paying for. Yes, they are good about compensating you, after you write several emails to them complaining about the service but not until then.

I was a member when they first came into shall we say business but when my subscription ran out I did not renew due to the hassle I had to deal with then. Well, I broke down and renewed the other day since they have a ton of new stuff that I would really like to have and the site had been up and running (or loading) for me when I went to see how things were going. What do you know as soon as I hit the checkout and they got my $30 the site does not load for me nor have I even gotten an email that should have my u/n and p/w.

I've emailed them yesterday still no answer today, but it's the weekend and well, considering that it is an online business they still should at least have someone watching what is going on, or even a automatic emailer to let people know that the email has been received. Heck if it was only one person running the show could definately understand needing the time off. Hence the reason I leave PP to market all my poser stuff rather than have a shop on my site.

If they need help they really should get someone that knows what they are doing so that these problems can be resolved once and for all. A business is a business no matter if you have to walk into the store and buy it or if it's online. You have to be professional no matter what and having the site down more than up and not replying to emails is bad business. Also having people post all the time about how bad things are is not helping either.

I normally do not post my problems in a forum but if this is the only way to reach them then I guess it's my only to do it.