Okay, Okay...you win...here I am. ;) (But the email that isn't getting answered while I post is your fault, remember that!) I am still here, just very very very busy these days and SHHH it is actually ME posting under the Curious Labs Team! I just seem waaaay more important as the CLT than Starlet. :) If you guys need personal lovin' you can always email service@curiouslabs.com for your bit of personal attention. Posting as the CLT just helps you notice "official" announcements and etc. better. I love you guys dearly and there are many others here with me working hard for you guys and gals...stop threatening to make scary avatars of us!! (At least no vicky in a temple for me k?) Just because you don't see me anymore, doesn't mean I am not here. Please be nice to the CLT! Gotta get back to looking for those lost serial numbers for folks... Thanks Carolly! You're right...busy busy busy. :) Tori AKA Starlet and CL Customer Service and Web Goddess :)

2c is not 2.1. Email me at service@curiouslabs.com and I will get you a new CD out on Monday when I am in the office. :) tori

Merry Christmas Therese! I am glad we could get this resolved. I am sorry we had so many problems and so many hoops to jump through on both ends. :) I asked the Fedex guy who came this morning and he is all but positive that you should have this by Monday. Enjoy and I hope everyone is getting less rain than us...AHHH! Tori

Also, the increase in the shipping cost was due to her desire to get it before Christmas. Ordering via our online store delivers via an International Economy method (which even ordering the first day would not have arrived on time) and when ordering via mail order, she requested the express method to arrive on time. The large cost is due to international shipping, this is not a domestic order.

Ok, despite better judgement, I have to defend myself and my company. There is a lot of misinformation, miscommunication and exaggeration going on. I have bent over backwards here and there is only so much I can do within technical systems and credit card companies fraud protection. In the past it has taken days and hours on the phone with credit card companies to get things like this resolved. It is not a 5 minute phone call. When I have massive orders to get out, I can not spend full days on 1 customer. This is a customer issue, but there is an incredibly amount of information that is not being shared. There was NO problem with our authorization system. Rather than handle any of this out here, I welcome criticism (and compliments) to my supervisors. you can email cooper@curiouslabs.com or sales@curiouslabs.com which goes to all of my supervisors. They know how I handle things and I am not offended in the least if someone wants to share a complaint. I have spent TONS of time on the phone trying to resolve this issue. I have been very hesitant to post, I am SLAMMED with urgent requests right now, but I did want the community to know that I am doing my usual customer service magic and have gotten this issue resolved and she will have the package by Christmas. It is the holidays and even I take things personally every now and then and just can't stand being cut down when I am trying really hard to help someone out. I know it is of fashion to bash us these days, but we are real people back here who ARE TRYING. People on here generally know that I do my best. (I hope!) I have been away from the forums because I have soooo much on my plate right now. Some nice user sent me this link, and i doubt I will have a chance to checkin again. I am not monitoring this forum for service issues anymore, the only way to get me is via service@curiouslabs.com. Thanks, Tori AKA Starlet and CL CS Girl

Curious Labs has posted the new and updated transfer of ownership form at http://www.curiouslabs.com/go/transfer.

I added a dot for Curious Labs. :)

Hey, If you need the CD, please email service@curiouslabs.com. Those of you who haven't received a response, I apologize and you will be getting one first thing in the morning. Tori cl

Hey, If you need the CD, please email service@curiouslabs.com. Those of you who haven't received a response, I apologize and you will be getting one first thing in the morning. Tori cl

If you need a replacement CD, email me at service@curiouslabs.com and I can send you the form to order one. :) You haven't lost Poser for good, we'll make sure of that. Tori

Tomsde, the patch, as stated in another thread entitled "Curious Labs to release patch for Poser 5", is due on Monday. Tori cl

Peng- Thank you so much for your thoughtful post! It is so nice to hear positive feedback! Us service people are trying super hard right now to do everything we can to help you guys and girls out!! There is only so much we can do...but trust me, we try and fit as much as we can into the "so much". Once again, Thank you tremendously!!! Tori

Email is quicker than phone right now...unlock@curiouslabs.com...send the following info: *Product: *Poser 5 Serial Number: *Previous Poser serial number (if upgrading): *First Name: *Last Name: Company Name: *Address Line 1: Address Line 2: *City: *State: *Zip: *Country: *E-mail Address: Telephone Number: *Authorization Challenge Code: Please Notify me with new product information :

Ok, So I am kinda concerned about some renderosity server issues here....as Anthony just somehow managed to post as me...those are not from me...those statements above, except the one I signed, are from Anthony in another STATE!

Curious Labs would like to apologize for the preceding ghastly attempt at humor and assure our viewers that those responsible for that bile have been sacked...