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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 12:52 am)
Contact and Support Information:
To reach our Marketplace staff, please open a support ticket at
support.renderosity.com
Our goal is to respond to support tickets within 24 hours, 7 days a week.
ladynimue - I already mailed the store, so hopefully I'll be hearing from Clint soon. Sharen - I've been up and about and (supposedly) wide awake for hours, me being in the UK. Guess I had a senior moment. :)
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Same kinda problem. I tried to buy something but my credit card wouldn't take (invalid address), I tried calling the 800 number, but just got an answering machine. I decided to use PayPal. However, when I checked PayPal and went for it, it just told me the 'sity was waiting for payment. I'm lost. Usually when I buy with Paypal, it takes me to a PayPal screen and I just say "OK". I emailed the store and asked them to cancel the outstanding order. Have to wait to buy until I can find out what's wrong. Plenty of cash in the account... but it still doesn't work. Sigh...
Clint, pretty please can you check your mailbox?
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There should be no problems, Sharen. I have bought MAC only MP stuff at least three times, and every time the admin let me have the PC version, so it should be the same with you. And don't blame it on coffee : I never drink this and I am often "spacy" (I just bought an item that I had already bought 2 weeks ago, at another site. I hope they'll be as charitable as the marketplace people...). C'est la vie... Compiler
Just got the message from Clint. All sorted now. Many thanks!
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Never fear - Clint is here. ;) Sam - Your all set. You can now DL the PC Verison from your Purchase History Page. pdxjims - I checked on your Paypal purchase and wasnt able to locate it. It appears that you paid by selecting Check or Money Order rather than Paypal. StaceyG will have to investigate this on Monday. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
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Kids, don't do what I just did. I just bought something from the Marketplace - Mac version. Which would be great except I have a PC. Oh dear. I just emailed the good people here about it; hopefully they can swap the thing over for me. Meanwhile I'm cursing my own stupidity and (apparently) withered brain. :)
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