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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 26 2:06 pm)
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Hi, When you get the error message of "Referral" this means you need to call your bank or credit card company. They are for some reason requiring a verbal authorization from you to let the charges go through. The second reason you would get a referral message is the bank believes the card to be stolen. Hope this helps. Stacey
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Ok, i have made purchases here before, but for some reason i tried using one of the 2 cards i use and when i tried it said, DECLINED . Then under that it said REFERRAL. What does that mean? I checked with my mom and she hasnt made any changes to my account or to the card so it should have worked fine. Anywho i ended up using the other card i use and it went through with no problem. So i guess i am just asking what the "REFFERAL" PART MEANS. Thanks in advance. Lobo