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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 2:25 pm)

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Subject: Vue download N/A

regaltwo opened this issue on Aug 22, 2003 · 6 posts
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regaltwo ( ) posted Fri, 22 August 2003 at 8:02 AM · edited Sun, 19 January 2025 at 2:58 PM

When I go to my download page to get my copy of Vue, it says N/A where it should say download. And it's not the 1st time I've purchased things from you. Regaltwo

StaceyG ( ) posted Fri, 22 August 2003 at 9:12 AM

Hello, The Vue product is a shippable product, not a downloadable one. It will ship out to you today. Thank you, Stacey Renderosity Store

regaltwo ( ) posted Fri, 22 August 2003 at 9:31 AM

Nowhere in the process of ordering is there even the slightest suggestion that the product is not downloadable. Since there was a shipping charge, I assumed that you were doing as some companies do, and providing a both a shipped backup CD AND and immediate download. I am not happy. Can you at least tell me the shipping method and the expected arrival date?

StaceyG ( ) posted Fri, 22 August 2003 at 9:45 AM

Hi, The shipping method is Priority Mail with a signature confirmation 2-4 day delivery time. But you ordered the Vue Educational and we will need the student proof before the order can ship. You can either email to stacey@bondware.com or fax to 615-333-7728 your student proof. Thank you, Stacey Renderosity Store

regaltwo ( ) posted Fri, 22 August 2003 at 10:28 AM

OK, 1 more question. For the student ID proof do you want a scanned in copy of my student ID card or something else?

StaceyG ( ) posted Fri, 22 August 2003 at 10:35 AM

Hi, Either a scanned copied emailed to me or a faxed copy sent to 615-333-7728 will be fine. Thank you, Stacey Renderosity Store

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