Debbie, I emailed you about a problem with a product I can't get to render, which I purchased on November 2-04. I have twice emailed the artist, and still have not been contacted back from Neftis. As of Friday, it was 72 hours that went by since I first contacted the merchant, with no response, nor attempt at resolution of my problem. On Friday, when I emailed you, you said that if I had no response by Sunday, today, to contact you and you would issue me a credit. I did that this morning, and I still have not recieved a credit, nor a response. I would like a credit issued....sooner than later. Thanks, Virignia

Hi Virginia, Debbie is taking a little time off this weekend. She will be back on later this evening or tomorrow moring and will be more than happy to help get your problem resolved. Clint

Hi Virginia, I'm wading thru the tons of email that I've received over the weekend, and yours is high on the priority list to get taken care of. Thank you for your patience!! Deb

Hi there, Neftis is on a hiliday at the moment. Word goes she is visiting relatives in Canada which is far from her home (France). She is fully thrustworthy and always trying to help. It's a sad coincidence that she cannot answer you right now. But please don't think she sells things that don't work and then lets you down. She is not like that.

Hi, Please don't misunderstand me. I realize that things happen and folks aren't always able to answer emails or tend to problems right away. I don't blame Neftis at all, it's just that I had problems with the product, and so I contacted Renderosity to see if I could get the issue solved.