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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 27 1:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: how to download ?

airolo opened this issue on Dec 07, 2004 · 2 posts
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airolo ( ) posted Tue, 07 December 2004 at 5:15 AM · edited Mon, 27 January 2025 at 5:40 AM

I purchased two items (see my purchase page) I cannot get the downloading: no URL, no button, no explanation. The freebies are so easy to get. What's happening? Am I completely stupid ? Please help me! I am unable to find any information about downloading. Airolo

Debbie M. ( ) posted Tue, 07 December 2004 at 7:34 AM

Hi Airolo, As part of our verification process we ask that you send us the toll free phone number or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to store@renderosity.com This step is done to protect you, the merchants, and Renderosity from stolen credit cards or fraudulent Paypal accounts from being used to purchase items on this site. We appreciate your patience during this one time only process. Thanks! Deb

Debbie M.

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