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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: no option to download the file in the 'gift received section'

accel opened this issue on Dec 10, 2004 · 4 posts
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accel ( ) posted Fri, 10 December 2004 at 10:25 PM · edited Mon, 02 December 2024 at 1:00 AM

Hello, I have no option to download the file in the 'gift received section', even though it confirms payment... i received this gift 6 days ago... So help me please ... Thanks.

Debbie M. ( ) posted Fri, 10 December 2004 at 11:02 PM

The person that bought the gifts for you is a first time buyer and needs to send in his information for verification purposes before we can activate your downloads. Deb

Debbie M.

bestrender ( ) posted Sat, 11 December 2004 at 12:20 AM

hi Debbie i read in your reply for accel that i need to send information to activate the download function for the gift to accel. How can i do this ? bestrender

ClintH ( ) posted Sat, 11 December 2004 at 7:23 AM

Hi bestrender, ... "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." You can sent the information to store@renderosity.com Clint

Clint Hawkins
MarketPlace Manager/Copyright Agent


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