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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Repeated download problems

JWFokker opened this issue on Aug 11, 2005 · 8 posts
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JWFokker ( ) posted Thu, 11 August 2005 at 9:10 PM · edited Thu, 12 September 2024 at 7:40 AM

I've tried multiple times to download several products I just purchased, and they simply won't complete their downloads. Now I can't even attempt to download them. It says my IP has been logged and all this. I don't usually have this problem, but tonight it's happening with every download. Why can't I use something like Download Accelerator Plus to resume my downloads when the connection gets dropped or times out?

Debbie M. ( ) posted Thu, 11 August 2005 at 9:14 PM

I've reset your downloads. Please let me know if you continue to have problems. If you do have problems, please let me know what browser you're using. Deb

Debbie M.

JWFokker ( ) posted Thu, 11 August 2005 at 9:14 PM · edited Thu, 11 August 2005 at 9:15 PM

Firefox 1.0.5. For some reason this site keeps crashing Firefox, and it didn't used to. I've been using this version of Firefox for a while too.

Message edited on: 08/11/2005 21:15

Debbie M. ( ) posted Thu, 11 August 2005 at 9:15 PM

Have you tried downloading via IE?? Deb

Debbie M.

JWFokker ( ) posted Thu, 11 August 2005 at 9:20 PM

Not yet, but I will now. My download just hung up again. Strange I'm having problems all of a sudden.

Debbie M. ( ) posted Thu, 11 August 2005 at 9:28 PM

Let me know if you have problems using IE. I'm sorry I don't have an explanation as to why it's not working for you. Deb

Debbie M.

JWFokker ( ) posted Thu, 11 August 2005 at 10:17 PM

Well, I was able to download everything this time out, admittedly with IE. It is a bit later now, so maybe it was web traffic. Hard to say. If I have problems next time I use Firefox, I'll know to stick to IE. Thanks for the reset.

Debbie M. ( ) posted Thu, 11 August 2005 at 10:19 PM

You're very welcome :) Glad it worked out for you. Let me know if I can do anything else for you :) Deb

Debbie M.

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