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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 13 4:20 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: marketplace still got a problem

poserdrawer opened this issue on Sep 06, 2005 · 4 posts
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poserdrawer ( ) posted Tue, 06 September 2005 at 5:46 AM · edited Wed, 29 January 2025 at 8:52 AM

i have bought Ob's forearm crutches 2 weeks ago but still can't download it. i can see in my credit card that it is paid, but my credit card isn't approved in renderosity. Or did i made a mistake? can someone help me? i may buy a lot of things from marketplace if i learn how to download?

Lucie ( ) posted Tue, 06 September 2005 at 6:01 AM

If it's not on your purchase page, I suggest you write to store@renderosity.com directly, forums aren't always the best place to ask for support...

Lucie
finfond.net
finfond.net (store)

KarenJ ( ) posted Tue, 06 September 2005 at 6:35 AM

I am moving this to the Customer Support forum and hopefully someone there will be able to help :-)

"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire

ClintH ( ) posted Tue, 06 September 2005 at 8:15 AM

Hi poserdrawer, Your a first time buyer. Please send the following information to store@renderosity.com "First time buyers (Credit Card, Debit Card and Paypal) 1) Credit or Debit card. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have this information, we'll be happy to activate your purchase. All future Credit and Debit card purchases will be available for immediate downloading. This information should be sent to the Store E-Mail." Thank you. ClintH MarketPlace Manager

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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