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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 12 7:04 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: Gallery Plus inconsistencies

gwfa opened this issue on Mar 05, 2006 · 4 posts
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gwfa ( ) posted Sun, 05 March 2006 at 12:27 PM · edited Sat, 04 January 2025 at 2:47 PM

Is there any time gap between ordering Gallery Plus Service and activation of 3 uploads per day? My order 111019726 has apparently incorrect values.


Gerald


StaceyG ( ) posted Sun, 05 March 2006 at 1:05 PM

Hi, Yes there is because its a monthly re occuring charge we have to process the order into our billing system. This is done during normal business hours and should be taken care of on Monday. Thanks Stacey Renderosity Store

gwfa ( ) posted Sun, 05 March 2006 at 1:11 PM · edited Sun, 05 March 2006 at 1:12 PM

sounds ok (as the procedure has apparently changed), thank you...

Message edited on: 03/05/2006 13:12


Gerald


StaceyG ( ) posted Sun, 05 March 2006 at 3:28 PM

Hi, The procedure hasn't changed because all the subsciption orders have to be input into our billing system. Its usually done on the same day if its during normal business hours when the subscription order is placed. If its the evening hours or weekends it will be done on the next business day as the billing software stays on the work computer at the office. Thanks Stacey

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