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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 04 4:57 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Didn't know

Robo2010 opened this issue on Apr 07, 2006 · 7 posts
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Robo2010 ( ) posted Fri, 07 April 2006 at 7:44 AM · edited Thu, 15 August 2024 at 7:33 AM

Purchased a product last night for poser, and I find out it is for a 2D program. I emailed the merchant wondering how to use it, and was told the product is for a 2D program, that I can get a refund.

StaceyG ( ) posted Fri, 07 April 2006 at 10:30 AM

Hello, Please email store@renderosity.com requesting a refund for this product (be sure to reference the order number and product name) let them know you have been in contact with the merchant and he approved a refund. Thanks

Robo2010 ( ) posted Sat, 08 April 2006 at 2:20 PM

Been over 24 hours now, sinced I emailed. Didn't get any info or anything back. Was hoping to get the refund into a gift certificate. Giving one more day, if no communication. Then I am off shopping elsewhere. Trying to be a reasonable customer. Do not like been played with.

ClintH ( ) posted Sat, 08 April 2006 at 2:29 PM

Your E-Mail was not received this morning. I cleaned out all the store@renderosity.com E-Mails and didnt see your request come through or it would have been taken care of at that time. Please resend the request. Thanks

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

Robo2010 ( ) posted Sat, 08 April 2006 at 6:03 PM

Resent email

Robo2010 ( ) posted Sun, 09 April 2006 at 7:19 AM

Let me guess. It is the next day and store@renderosity.com didn't get the email.

ClintH ( ) posted Sun, 09 April 2006 at 9:34 AM

It came in. I'll respond to your E-Mail in a few.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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