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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: Need download link/reset

Spanki opened this issue on Dec 05, 2006 · 14 posts
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Spanki ( ) posted Tue, 05 December 2006 at 3:07 PM · edited Fri, 27 December 2024 at 8:19 AM

I purchased Dimension3D's "Poser File Editor" back around the beginning of the year.   The version I purchased was 1.11, but it looks like he updated that back in march to v2.0.  I could not find my download link for this purchase so I can get the updated file.  Could someone please look into this and let me know the link to get the update?

Thanks,

Keith

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

mendyh ( ) posted Tue, 05 December 2006 at 3:45 PM

Hi, Keith,

Your download has been reset.  You're ready to go!

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Spanki ( ) posted Tue, 05 December 2006 at 3:50 PM

Hi Mendy ,

Thanks, but the problem is that I can not find that item in my purchase history.  Do you have the order number?  maybe I can find it that way.

Thanks,

Keith

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Debbie M. ( ) posted Tue, 05 December 2006 at 4:12 PM

Hey Keith,

If you go to your account, and select "Item List", it will list all the products you've purchased.  You can then search by product name, or sort your purchases by vendor name.

Let me know if that doesn't do the trick :)

Debbie M.

Spanki ( ) posted Tue, 05 December 2006 at 4:23 PM

Hi Deb - been there, done that (before my first and second posts :) ).  No Joy.

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Debbie M. ( ) posted Tue, 05 December 2006 at 4:25 PM

Ok hang tight, lemme see if I can get the exact order # for you :)

Debbie M.

mendyh ( ) posted Tue, 05 December 2006 at 4:27 PM

Sorry Keith,

I read the title and skimmed the message.  My apologies.

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"

Spanki ( ) posted Tue, 05 December 2006 at 4:34 PM

No problem Mendy.  And thanks Deb.  You can PM me the link if you need to or just let me know when to go looking again.  It's really odd that I can't find it.

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Debbie M. ( ) posted Tue, 05 December 2006 at 4:36 PM · edited Tue, 05 December 2006 at 4:40 PM

Hi Keith,

There is no record of you purchasing this product from the MarketPlace.

The product is a Renderosity Exclusive, so you couldn't have purchased it elsewhere.  I'm not sure what to do here as I've never encountered this problem before.

Keith, upon further looking, there are no purchases made by you under this username in the beginning of this year.  Is there a chance that you purchased it under a different username?

Debbie M.

Spanki ( ) posted Tue, 05 December 2006 at 4:42 PM

Hmmm.  I guess that explains why I can't find it, but I can't think of how else I would have it (I don't warez).  It looks like I downloaded the demo on 12/10/2005 and then purchased it (Renderosity License in archive) on 12/20/2005. Very strange.  Maybe he was selling it on his site before making it exclusive here? Hmmm.

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Debbie M. ( ) posted Tue, 05 December 2006 at 4:47 PM

I'm not sure Keith, but it is exclusive here now.  You might want to contact him directly and find out.  He may have a record of you purchasing it directly through him if it was non-exclusive back then.

Sorry I'm not able to help anymore than that :)

Debbie M.

Spanki ( ) posted Tue, 05 December 2006 at 4:48 PM

I'll do that - thanks and sorry for the trouble.

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Spanki ( ) posted Tue, 05 December 2006 at 4:55 PM

Ahh!  I was trying to think back to when I got it and it just occured to me what happened I was doing some heavy .cr2 editing for a client and I had them buy it for me - d'oh!.  Once again, sorry for the trouble.

Keith

Cinema4D Plugins (Home of Riptide, Riptide Pro, Undertow, Morph Mill, KyamaSlide and I/Ogre plugins) Poser products Freelance Modelling, Poser Rigging, UV-mapping work for hire.

Debbie M. ( ) posted Tue, 05 December 2006 at 4:59 PM

No trouble at all Keith!  Glad you figured it out :)  

Debbie M.

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