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Photography F.A.Q (Last Updated: 2024 Nov 26 6:56 am)




Subject: Product Support at Sony (comment)

MGD opened this issue on Mar 22, 2007 · 2 posts
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MGD ( ) posted Thu, 22 March 2007 at 2:29 PM

Greetings,

I have owned a Sony DCR TRV-11 camcorder for about 5 years. 

When I used it recently, the recording had poor sound quality.  I called Sony
to find out what might have caused that.  That question is still unresolved. 

During that phone call, I also tried to get their explanation of the difference
between SP (60 minutes) and EP (90 minutes) on a Mini DV tape. 

The rep claimed that "SP is more highly compressed than EP".  As I thanked
the rep for that explanation, I pointed out that the correct explanation is that
EP mode has higher compression than SP -- therefore smaller image file size. 

I shouldn't have been surprised that I couldn't get that idea across. 

Does anyone have similar experiences? 

--
MGD

P.S. Sorry that I have been less active here. 

TwoPynts ( ) posted Thu, 22 March 2007 at 4:06 PM

LOL, all too often. Try explaining technical questions to "English speaking" QuarkXPress phone reps contracted out to somewhere in India. I feel like I sometimes know more than they do. I'm reminded of that whole cashier thinking a $2 bill was fake issue... ;']

Kort Kramer - Kramer Kreations

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