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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: ORDER No. 111220824

Larry F opened this issue on May 31, 2007 · 8 posts
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Larry F ( ) posted Thu, 31 May 2007 at 4:59 PM · edited Sun, 21 July 2024 at 5:05 PM

Hi there,
Today I plad an order and paid by PayPal .... er, make that TRIED to pay by PayPal.  My PayPal account is in great standing but for some reason the payment did not go through.  Nothing left in my cart and in my account it says "Unpaid, No shipping."

As far PayPal itself, I bought another item at another store after this and it went through.  Can you check to see what hapened on Rosity's end?

Thank you in advance.

Larry F

GinaH ( ) posted Thu, 31 May 2007 at 5:26 PM

Hello,

I'm showing that payment with PayPal did not go through, you can send your payment from PayPal to payments@renderosity.com After payment is sent, please send an email to store@renderosity.com so that we can manually verify receipt of payment and mark your order paid so you'll have access to your downloads.

If you have any further questions, let me know

Thanks

Gina Harris
MarketPlace Admin

Larry F ( ) posted Thu, 31 May 2007 at 5:36 PM

Hi Gina H,
Thanks for your swift reply.  Can't figure it out, having now borught other stuff that went through.

Is there any way I can CANCEL this order OR just use a credit card?

Thanks

Larry F

StaceyG ( ) posted Thu, 31 May 2007 at 6:45 PM

We can cancel the order if you don't want to pay with paypal.  

Just confirm you want me to cancel the pending order and I'll take care of it so you can place your order again using a credit card.

Larry F ( ) posted Thu, 31 May 2007 at 6:55 PM

Stacet G wrote:
"We can cancel the order if you don't want to pay with paypal.  

Just confirm you want me to cancel the pending order and I'll take care of it so you can place your order again using a credit card."

Heya Stacey G,
Thanks!  PLEASE do that and I will RE-place the order right away using "real" plastic. 

Might order some jumbo shrimp with that, too.  LOL.  Thanks again.

Larry F

StaceyG ( ) posted Thu, 31 May 2007 at 6:57 PM

Okay all done:) You can place a new order now and be sure to order the jumbo shrimp, heehee

Larry F ( ) posted Thu, 31 May 2007 at 7:25 PM

You rock, SG, but I'm not sharing my jjumbo shrimp.

Got it done. Tusen takk.

Larry F

StaceyG ( ) posted Thu, 31 May 2007 at 7:28 PM

Dang if I'd had only known you weren't sharing the jumbo shrimp, I would have made you wait !! 

:tt2:

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