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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #111280824

phantom11 opened this issue on Sep 28, 2007 · 2 posts
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phantom11 ( ) posted Fri, 28 September 2007 at 4:54 PM · edited Thu, 21 November 2024 at 11:39 PM

Okay, I ordered 2 items (order #111280824), and when I clicked on the headings in the my account section to download them, NEITHER would download.  I waited, and waited, and waited, and WAITED, and they didn't download.  So, I clicked the heading again.  Waited.  Waited. WAITED.  Still nothing.  Clicked again.... same story: NOTHING.  NOW, when I click them, it says I exceeded the number of downloads for the item.  AND I NEVER EVEN DOWNLOADED EITHER ONE OF THEM!!  Can you tell I'm a bit pissed?  Could you please reset the downloads for this order, and see what the problem is as to WHY they don't download!  I've orderd many times from Renderosity and never had this problem.  Please fix.  Thanks.

ClintH ( ) posted Fri, 28 September 2007 at 6:31 PM

Hi Phantom11,

I'm sorry you're experiencing problems.
I've reset your downloads.

Please let me know if you continue to have problems.
Thanks for shopping at Renderosity.

Clint Hawkins
MarketPlace Manager/Copyright Agent


All my life I've been over the top ... I don't know what I'm doing ... All I know is I don't wana stop!
(Zakk Wylde (2007))

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