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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 4:26 pm)

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Subject: Order#: 111298515

FrankT opened this issue on Nov 02, 2007 · 8 posts
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FrankT ( ) posted Fri, 02 November 2007 at 7:40 PM · edited Tue, 23 July 2024 at 7:53 PM

I think Paypal are having problems - I've had the paypal receipt but the order is still showing as "Download Pending"
Any ideas ?

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StaceyG ( ) posted Fri, 02 November 2007 at 7:55 PM

Hello,

We are showing this was paid by "echeck" through paypal which takes 3 to 4 business days to clear.

Once the payment is complete, your order will be marked as paid and ready for download.

Thank you
Stacey

FrankT ( ) posted Fri, 02 November 2007 at 8:14 PM

O.o echeck ? I just did a normal paypal payment - oh well :) thanks for looking

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StaceyG ( ) posted Fri, 02 November 2007 at 8:16 PM

You can do a search on paypal about echecks as there are several reasons a payment you try to make through paypal comes through as an echeck instead of an instant payment.

At least two reasons I know are not enough funds on the credit card your paypal is hooked to and if the credit card exp date has expired.

FrankT ( ) posted Fri, 02 November 2007 at 8:23 PM

Oo right - I'll go take a look then.  It could have been me misclicking too :)

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StaceyG ( ) posted Fri, 02 November 2007 at 8:28 PM

Yep sure could:)

FrankT ( ) posted Fri, 02 November 2007 at 8:29 PM

thanks for the help Stacey - I'll be more careful where I put the mouse next time :)

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StaceyG ( ) posted Fri, 02 November 2007 at 8:49 PM

No problem.  If you need anything else, please don't hesitate to ask

Have a great weekend!

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