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Vue F.A.Q (Last Updated: 2024 Nov 21 4:12 am)





 


Subject: (some) plants won't load (V5I)

diolma opened this issue on Dec 10, 2007 · 8 posts
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diolma ( ) posted Mon, 10 December 2007 at 4:48 PM · edited Fri, 22 November 2024 at 5:47 AM

file_395289.jpg

A long while back I purchased V5I. At some time (due to some Cornucopia give-away, I think) I also got hold of some extra plants.

Recently I had to migrate to a new PC. That involved re-loading virtually everything, including the operating system (Win2K) and Vue.

But now I can't load the extra plants I got (see pic). Vue just bombs out. They used to work...

Anyone have any idea why and what I could do about it?

PS - My version of Vue is registered at Cornucopia, but with my old e-mail address, which I can no longer access, assuming I could remember what it was...so I can't access my old account and can't re-register my version of Vue (it already exists...)

Cheers,
Diolma


dlk30341 ( ) posted Mon, 10 December 2007 at 4:51 PM

If these were copyrighted plants - I believe you will have to redownload them.  Not 100% sure but I think this is your problem.

diolma ( ) posted Mon, 10 December 2007 at 5:08 PM

Drat! I can't re-download them, 'cos I can't remember my password and I've lost the bit of paper I wrote a lot of that stuff down on - I've remembered my old e-mail address now, but that's no use...

sigh

Oh, well, I'll just have to get along without them til I can afford to upgrade to V6I...

Cheers,
Diolma


Peggy_Walters ( ) posted Mon, 10 December 2007 at 5:13 PM

You can edit your account with your new e-mail.  A re-download of the plants will fix em up good.  Contact the Cornucopia store if you have the really old plants with serial numbers.

LVS - Where Learning is Fun!  
http://www.lvsonline.com/index.html

impish ( ) posted Mon, 10 December 2007 at 5:14 PM

I'd contact e-on through the contact form on their web site and see if they can help you out explaining whats happened.  Since you know what the e-mail address was at least they would have something to go on.

impworks | vue news blog | twitter | pinterest

diolma ( ) posted Mon, 10 December 2007 at 5:18 PM

OK, will try that (thx Peggy & Impish)..

Cheers,
Diolma


Peggy_Walters ( ) posted Mon, 10 December 2007 at 6:14 PM

Send an e-mail to support@cornucopia3d.com.  They can figure out your account info. 

LVS - Where Learning is Fun!  
http://www.lvsonline.com/index.html

diolma ( ) posted Fri, 14 December 2007 at 6:04 PM

Just so you know....

I contacted e-on and got excellent service. I can now access my  "old " account and have been able to re-download everything I ever got from Cornucopia. There were some problems, but e-on support responded to each of my e-mails within less than a day, so it all went fairly quickly. Haven't plucked up the courage to upgrade my V5I to the latest version yet (I need t find some disk space to save what I've already got..) but I can do so as soon as I'm confident:

So, all kudos in this case to the e-on support team for sorting me out:-)
Credit where credit's due, an' all that!

Cheers,
Diolma


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