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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 09 5:22 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Double Billing & No Download link errors

gojira opened this issue on Feb 23, 2008 · 4 posts
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gojira ( ) posted Sat, 23 February 2008 at 9:38 AM · edited Mon, 22 July 2024 at 11:15 PM

Hi . . .        I was double billed for an item (RTproductions - NAPOLEON & his Army) - 111361642  &  111361643  . . .  Paypal says that one was paid (111361643) . . .  One is missing the download link, while the other says "Download Pending." 

Thanks . . . !

Debbie M. ( ) posted Sat, 23 February 2008 at 7:55 PM

I'm only showing that you paid for it once via PayPal.  If you have 2 transaction id#'s for the same order, please send that information to store@renderosity.com

Your downloads are now available.

Thank you for shopping at the MarketPlace!

Debbie M.

gojira ( ) posted Sun, 24 February 2008 at 6:30 AM

Thanks . . . !

Debbie M. ( ) posted Sun, 24 February 2008 at 6:44 AM

You're very welcome :)

Debbie M.

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