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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 28 4:53 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #111455064 FX missing files.

3DFineries opened this issue on Aug 31, 2008 · 4 posts
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3DFineries ( ) posted Sun, 31 August 2008 at 1:41 PM · edited Fri, 26 July 2024 at 3:10 AM

I bought Mega FX on the above mentioned order and there are 3 obj files (square, singlesquare, & box)  that were not there.  The product doesn't work for me.  Have emailed the Vendor, but so far no reply.  Can someone please help me?
L

Have a creative day!

********

My Lil' Store



StaceyG ( ) posted Sun, 31 August 2008 at 1:44 PM

When did you contact the vendor? We ask that you allow 48 to 72 hours for a response.

If you do not receive one in that timeframe, please email store@renderosity.com

Thank you

3DFineries ( ) posted Sun, 31 August 2008 at 1:45 PM

OK.
Thank you.  It hasn't been 48 hours yet.

Have a creative day!

********

My Lil' Store



StaceyG ( ) posted Sun, 31 August 2008 at 3:39 PM

Okay but please contact the store email address if you don't get a response within the timeframe.  Not sure what country the vendor is in but in case its the US please remember this is a holiday weekend for US:)

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