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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

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Subject: Reset download please

Valentin3D opened this issue on Oct 26, 2008 · 8 posts
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Valentin3D ( ) posted Sun, 26 October 2008 at 6:21 AM · edited Mon, 11 November 2024 at 5:52 AM

Order#: 111480680
Date: 2008-10-26

I just bought the product and when I wished I had taken the message "You have exceeded the maximum number of downloads allowed for this product." !!!!???

Can you give me a reset?

Thank you very much.
Val

Debbie M. ( ) posted Sun, 26 October 2008 at 9:17 AM

You're all reset :)  Let us know if you have any problems!

Thank you for your support!

Debbie M.

Valentin3D ( ) posted Sun, 26 October 2008 at 11:57 AM

Thank you very much Debbie
Val

Debbie M. ( ) posted Sun, 26 October 2008 at 12:05 PM

My pleasure Val :)

Debbie M.

FurNose ( ) posted Sun, 26 October 2008 at 3:00 PM

Hello
I have a similar Problem: I bought the CohtesConverter quite a while ago (Order Number:198094 / Date: 04/03/04). Now that I got a new PC (it's faster, Yeah) I wanted to redownload the CC, but got the same Message as Valentin3D got (Number of allowed Downloads exceeded). Is there a Possibility, to get a reset so I can download it again?

Thanks a lot

Alexander

Debbie M. ( ) posted Sun, 26 October 2008 at 3:17 PM

Hi Alexander,

I've reset your downloads as well.

Please let us know if you have problems accessing your previous purchases.

Debbie M.

FurNose ( ) posted Sun, 26 October 2008 at 3:32 PM

Hi Debbie,

I'm totaly surprised how quick I got a reply (and even a solution) WOW that's amazing!!!

Thanks a lot

Alexander

Debbie M. ( ) posted Sun, 26 October 2008 at 3:49 PM

My pleasure Alexander :)

Cheers!

Debbie M.

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