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Vue F.A.Q (Last Updated: 2024 Dec 30 8:14 pm)



Subject: Support emails from eon


spedler ( ) posted Fri, 30 January 2009 at 6:01 AM · edited Mon, 30 December 2024 at 11:39 AM

I had four emails from eon this morning relating to support issues (product purchase issues, not technical problems) from last year. They're not new ones, I received the emails at the time, but they've re-sent them. Presumably a screw-up at eon. but I wondered if anyone else has had repeats of their emails too? I see someone has posted over on the eon forums about the same problem.

Steve


Mazak ( ) posted Fri, 30 January 2009 at 6:26 AM

I got today twice an old ticket back from 02/11/8. It's a glitch in ticket system.

Mazak

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uncle808us ( ) posted Fri, 30 January 2009 at 6:57 AM

yep

MacBook Pro OSX El Capitan Ver 10.11.6


chudo121 ( ) posted Fri, 30 January 2009 at 7:31 AM

I just posted a thread about this myself...was wondering whats going on over there. I have heard people here complaining here for years about there crappy service, never had iisues till today when i got an email from back in July :D

Glad i am not the only one. I feel so much better now about the company i have grown so fond of :P

The most beautiful experience we can have is the mysterious. It is the fundamental emotion that stands at the cradle of true art and true science...


MyCat ( ) posted Fri, 30 January 2009 at 9:10 AM

I got two copies of a notice about a ticket I filed last April.


melikia ( ) posted Fri, 30 January 2009 at 9:54 AM

Ditto... two (copies of the same ticket & response) from october of 07, and two more (duplicates again) of one i posted in november of 08.  interesting glitch ;)

Rarer than a hairy egg and madder than a box of frogs....

< o > < o >    You've been VUED!    < o > < o >
         >                                                     >
         O                                                    O


gillbrooks ( ) posted Fri, 30 January 2009 at 10:19 AM

Yep.....

Gill

       


thefixer ( ) posted Fri, 30 January 2009 at 10:26 AM

Small beer, how about 55 spamming my inbox!!

Injustice will be avenged.
Cofiwch Dryweryn.


spedler ( ) posted Fri, 30 January 2009 at 10:46 AM

55! Ouch! Now that would be irritating, all right.

Steve


chudo121 ( ) posted Fri, 30 January 2009 at 10:56 AM

Ah, now i wonder if they actually know about this :D

The most beautiful experience we can have is the mysterious. It is the fundamental emotion that stands at the cradle of true art and true science...


andrewe_665 ( ) posted Fri, 30 January 2009 at 11:56 AM

Funny you don't hear from them when you want to, then they flood your in box, pity they did not say much. And to think they actually want want to buy the latest product.


Paula Sanders ( ) posted Fri, 30 January 2009 at 12:33 PM

I, also, got 4 old tickets


dlk30341 ( ) posted Fri, 30 January 2009 at 12:34 PM

I got 40....


MyCat ( ) posted Fri, 30 January 2009 at 1:29 PM

Maybe we should all raise support tickets with e-on about this? :biggrin:


gibby.g ( ) posted Sun, 01 February 2009 at 10:17 AM

I feel left out, I only got two...


gillbrooks ( ) posted Sun, 01 February 2009 at 10:28 AM

On a slightly different note - I submitted a software generated ticket yesterday after a crash.
I got an immediate automated response -

"Maybe your problem (Crash in terrain editor) has been resolved with the latest beta update of Vue 7 Infinite. E-on software suggests you download it to increase efficiency of your Vue experience.

 

**Last Beta: Vue 7 Infinite 7.21 - Build 39290"

**Also find it odd that I can't find the beta listed on the site but I had a download link in the response email.

I did download and install, but it still crashed when I recreated what caused it earlier.....

Gill

       


offrench ( ) posted Mon, 02 February 2009 at 1:19 AM

I suspect that their system sent reminder notices about open and unresolved tickets, in an attempt to see if they were still valid and close them.

I have also had the message warning me of the new beta after opening a ticket yesterday, but given the list of corrections, I do not think it will solve my problem.


Fantasy pictures, free 3d models, 3d tutorials and seamless textures on Virtual Lands.


Jonj1611 ( ) posted Mon, 02 February 2009 at 4:58 AM

 Well I am glad it isn't just me, had about 32 come through the other day, I thought someone was accessing my account, and changed my passwords etc. Obviously doesnt seem to be that way now.

Jon

DA Portfolio - http://jonj1611.daportfolio.com/


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