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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 08 1:12 am)

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Subject: Cancel Order 111655689

nakamuram opened this issue on Oct 21, 2009 · 10 posts
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nakamuram ( ) posted Wed, 21 October 2009 at 11:24 AM · edited Sun, 01 September 2024 at 6:37 AM

Please cancel my order #111655689.  It still shows a status of "unpaid."

KristiS ( ) posted Wed, 21 October 2009 at 2:51 PM

Hello,

Befor I cancel this payment, can you please tell me if you ever received a confirmation from Paypal? Also, you can still pay manually through paypal if you like, do you want me to tell you how to do that?

Please let me know.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

nakamuram ( ) posted Wed, 21 October 2009 at 2:56 PM

I paid by credit card, not PayPal.  I checked my PayPal account and there are no transactions from Renderosity.

KristiS ( ) posted Wed, 21 October 2009 at 3:26 PM

I think you might have clicked the Paypal button by accident because our system is showing you chose to pay using Paypal.

Do you want me to cancel this order so you can pay choosing "credit card" as your payment method?

Thank you!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

nakamuram ( ) posted Wed, 21 October 2009 at 5:23 PM

Yes, please cancel and I will make a new order.

KristiS ( ) posted Thu, 22 October 2009 at 8:17 AM

I have deleted this order for you as you requested.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

nakamuram ( ) posted Thu, 22 October 2009 at 11:29 AM

Thanks Kristi!!  One more question: How do I pay for order 111656573?  I went to PayPal to pay, but cancelled to make a change.  Now I can't make my change, nor can I pay?  Can you help me pay, please?

KristiS ( ) posted Thu, 22 October 2009 at 12:00 PM

Hello,

 

Please log into Paypal and choose the "send money" option. Send the amount due to payments@renderosity.com.

 

Please send another email to store@renderosity.com with your order # and paypal transaction ID# so we can verify your payment and mark your order as paid.

 

Thank you and have a nice day


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

nakamuram ( ) posted Thu, 22 October 2009 at 10:20 PM

Have sent you my money and my transaction information.  Thanks Kristi!!

KristiS ( ) posted Fri, 23 October 2009 at 9:00 AM

You are very welcome : )
 

I have now verified your paypal payment and marked your order as paid.

 

Thank you very much and have a wonderful weekend!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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