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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: Product Updates.


bwldrd ( ) posted Tue, 12 October 2010 at 6:32 AM · edited Sun, 22 December 2024 at 12:16 AM
Online Now!

Do product updates have to go through review just as products do before the updates are released?  I ask this because Natu 3 had an update submitted 5th October according to the vendors blog, but my account reflect no update available yet.

Thank you.

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?


KristiS ( ) posted Tue, 12 October 2010 at 11:09 AM

Hello,

To receive the update, all you need to do is redownload the product.

Hope this helps and have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


bwldrd ( ) posted Wed, 13 October 2010 at 6:50 AM
Online Now!

Sorry if it has indeed been updated, the update isn't appearing.  I have downloaded the file again, and it is the exact same file from purchase before the update.  Contacting the vendor to make sure I understood correctly that it has been updated.  Or if anyone on staff cares to translate and tell me if I'm getting a correct translation, here is a copy of the blog posting.

"簡易的なNATUの服作りセット (必要な箇所のobjファイルと全身、上半身、下半身等のBlank cr2ファイル)
を用意しました。
必要な方は気軽に連絡下さい。

※もうすぐレンダロにNATU3をUpdateします。服作りセットの骨はUpdateした骨です。
大きく修正したわけではないので、差し支えないと思います。

親指と小指の骨を修正。
NATU_Pose04を修正。

※2010年10月5日
Renderosity に「CL-Natu3_Set_01_UD」を Upload しました。"

Thank you.

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?


bwldrd ( ) posted Wed, 20 October 2010 at 6:45 PM
Online Now!

Alright, contacted the vendor and was told an update was indeed uploaded to renderosity on the 5th of October.  File was "CL-Natu3_Set_01_UD" and the vendor said they had received not response regarding it.

So do I  need to ask the vendor to re-upload it. Or is it there already, and if so how do I  get it?  As it's not in my account download, and it's not one of the original files. So re-downloading them again will do no good. 

Hopefully someone checks back in on these responses so  I don't have to open a new thread.

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?


KristiS ( ) posted Thu, 21 October 2010 at 11:08 AM

Hello,

We have not received anything so the vendor will have to reupload the update and send the information to vendors@renderosity.com.

Thank you and have a nice day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


bwldrd ( ) posted Thu, 21 October 2010 at 12:25 PM
Online Now!

Ok, I will inform them of such.  

Thank you. 

--------------------------------------------------------------------------------

Consider me insane if you wish, but is your reality any better?


KristiS ( ) posted Thu, 21 October 2010 at 12:35 PM

You are very welcome..thank you for your patience : )


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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