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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: A Freeze Payment Order

MindRebel opened this issue on Dec 29, 2010 · 2 posts
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MindRebel ( ) posted Wed, 29 December 2010 at 5:24 PM · edited Sun, 10 November 2024 at 10:10 PM

I'm trying to make a purchase but I'm unable to use my store credit. It says "A Freeze Payment Order is in Effect on Your Vendor In-Store Account. I don't know why

KristiS ( ) posted Thu, 30 December 2010 at 8:51 AM

Hello,

Please email payments@renderosity.com so the staff member that takes care of the vendor payments can with this.

Please keep in mind that this staff member is out for the holidays so they will not be able to respond until they get back next week.

Thank you and have a nice day!


Kristi

Community Relations Specialist

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