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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 25 1:47 am)

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Subject: Order not filled yet....?

DarksealStudios opened this issue on Sep 05, 2011 · 5 posts
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DarksealStudios ( ) posted Mon, 05 September 2011 at 4:48 AM · edited Tue, 17 December 2024 at 12:40 AM

Hello, I ordered my named changed on 8-24, order #111994290 I don't think I ever made an account with the name I selected but if one exists I'm sure it's mine.... Can you let me know how long this process is supposed to take please? I am a vendor as well, in case that takes longer.


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KristiS ( ) posted Mon, 05 September 2011 at 4:03 PM

Hello,

I will let the staff member that takes care of this know and I'm sure it will be done first thing tomorrow morning.

Have a great day!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

StaceyG ( ) posted Tue, 06 September 2011 at 9:20 AM

Hello,

 

Someone does have that username and it's a currently active account.  None of the information on that account matches what is on your account so it doesn't look like that username belongs to you so I can't change it to what you requested.

 

Please email me (stacey@renderosity.com) another username change choice so I can process this for you.

 

Thank you

Stacey

DarksealStudios ( ) posted Tue, 06 September 2011 at 1:42 PM

I don't want another name as all my other accounts and my .com are now Darkseal. I would like a refund instead. How do I go about getting a refund for the order.


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StaceyG ( ) posted Tue, 06 September 2011 at 4:44 PM

Contact store@renderosity.com and they will take care of this for you. Sorry but I can't do the name you want if it's an active account with purchases and all.  

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