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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 20 12:03 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Duplicate order/Need one cancelled

Faerydae opened this issue on Dec 29, 2011 · 4 posts
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Faerydae ( ) posted Thu, 29 December 2011 at 11:16 PM · edited Tue, 14 January 2025 at 11:42 AM

I tried to place an order with one visa gift card and was getting a message saying something about address validation error so I used another one and that worked. Now I see both cards were charged even though I received the error. Please refund one of these orders to my card. Orders are112063935 and 112063924. Thank you.

KristiS ( ) posted Fri, 30 December 2011 at 9:40 AM

contacting you via site mail.


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Faerydae ( ) posted Fri, 30 December 2011 at 10:47 AM

Thanks Kristi!

KristiS ( ) posted Fri, 30 December 2011 at 11:14 AM

You are very welcome :)

Have a great day!

 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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