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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

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Subject: Purchased Items Missing In Download

Kyms_Cave opened this issue on Apr 23, 2012 · 5 posts
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Kyms_Cave ( ) posted Mon, 23 April 2012 at 9:52 PM · edited Wed, 20 November 2024 at 3:37 AM

Paid for Instant Hair from Ilona but zip files are empty, how do I resolve this problem.?

Thanks for any help anyone can give me..Kym

TinaK ( ) posted Tue, 24 April 2012 at 1:22 PM

Hi Kym,

Could you give me the order number you are having trouble with?  I see your last order but I am not sure which one in particular you are referring to. 

 

Just let me know and we will work to get this resolved for you.

 

Thanks

TinaK

Tina Kaylor

Community Manager

Kyms_Cave ( ) posted Tue, 24 April 2012 at 6:55 PM

I am so sorry for the trouble, I ended up opening the zips and viewing in another programme and there they were, can not believe how stupid I was..please accept my appolagy for this..

Thank you so much for trying to help this stupid old lady...Hugs..Kym

TinaK ( ) posted Tue, 24 April 2012 at 8:38 PM

 

No trouble at all just glad you got your items.

 

Have a great night and if you anything else pops up just let us know we are more than glad to help.

 

Have a great night.

 

TinaK

Tina Kaylor

Community Manager

Kyms_Cave ( ) posted Sat, 05 May 2012 at 5:18 PM

Thank you so much for being there to help..silly people like me..wonderful to know when I get muddled up there is somewhere I can turn for help..have a wonderful week..Hugs..H]Kym

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