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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 22 1:39 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Bad Zip

doarte opened this issue on Aug 30, 2012 · 2 posts
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doarte ( ) posted Thu, 30 August 2012 at 11:21 AM · edited Tue, 26 November 2024 at 9:34 AM

Hi,

I purchased Collection No. 1 last night and the downloaded the zip.  Upon trying to open the zip I downloaded I found the file (*COLLECTION No.1_133843.zip) to be a  bad file and can't open.

Order Summary:

Order# 112186739

Date:  08-29-2012

Status: Paid, Unshipped.

I hope you can help out with this problem.

wayne (*aka doarte)

TinaK ( ) posted Thu, 30 August 2012 at 12:25 PM

Hello,

You will need to contact the vendor directly for product support.

 

To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Thank you,
Tina

Tina Kaylor

Community Manager

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