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MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 11 5:47 am)

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Subject: Problems with DownThemAll FireFox Download Manager and Purchases

WandW opened this issue on Apr 06, 2013 · 3 posts
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WandW ( ) posted Sat, 06 April 2013 at 2:44 PM · edited Wed, 06 November 2024 at 5:22 PM

I have been using the Firefox DownThemAll download manager plugin to download from Renderosity for 5 years now.

 

I purchased some items today, and the first product I downladed, M3 The Captain, ended up downloading a 59kB HTML file.  I retried it and got the message "You have exceeded the maximum number of downloads allowed for this product."; I haven't sucessfully downloaded it at all!  I download the remaining products on that order without the plugin, and they downloaded sucessfully. 

However, looking over past downloads, I appartently had the same issue with V3 Flora Lingerie the other day; I have an HTML file and it too has its downloads used up, and I had a similar issue downloading the updates to Hamelon's Real Room a while back; I only ran into it on one file which had the same name, so I presumed that I actually had exceeded the limit.

Could I get thse downloadss reset on these products, please?

Hopefully the issue with the download manager can be solved, as it's a useful tool to put purchases in the right place on my computer.

 

Thanx!

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The Wisdom of bagginsbill:

"Oh - the manual says that? I have never read the manual - this must be why."
“I could buy better software, but then I'd have to be an artist and what's the point of that?"
"The [R'osity Forum Search] 'Default' label should actually say 'Don't Find What I'm Looking For'".
bagginsbill's Free Stuff... https://web.archive.org/web/20201010171535/https://sites.google.com/site/bagginsbill/Home

TinaK ( ) posted Sat, 06 April 2013 at 8:01 PM

Hello,

 

I have reset all of your downloads for you so you can try again.

 

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,

 

Tina Kaylor

Community Manager

WandW ( ) posted Sat, 06 April 2013 at 8:14 PM

Thanx!  Smile:

 

I wish whatever had changed could be fixed, as it worked well for years until now...

----------------------------------------------------------------------------------------

The Wisdom of bagginsbill:

"Oh - the manual says that? I have never read the manual - this must be why."
“I could buy better software, but then I'd have to be an artist and what's the point of that?"
"The [R'osity Forum Search] 'Default' label should actually say 'Don't Find What I'm Looking For'".
bagginsbill's Free Stuff... https://web.archive.org/web/20201010171535/https://sites.google.com/site/bagginsbill/Home

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