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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 03 5:29 am)

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Subject: Order 112337511

sturkwurk opened this issue on May 29, 2013 · 7 posts
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sturkwurk ( ) posted Wed, 29 May 2013 at 10:01 AM · edited Thu, 14 November 2024 at 9:26 PM

I have the receipt from Paypal for this order, but it's not showing up as paid.

May 29, 2013 07:30:35 PDT
Transaction ID: 3MD42655YA1891643

Is there some kind of problem going on with paypal?

I came, I rendered, I'm still broke.

AmandaC ( ) posted Wed, 29 May 2013 at 10:24 AM

Hello,

     I am not able to locate this payment using this transaction ID nor am I able to locate it using your hotmail email associated with the paypal account. I am finding previous orders placed on the 24th, 26th and 27th, but not todays payment. 

If you have a receipt, you may want to contact PayPal because it's not showing on our end anywhere. :(

Please let me know if I am able to further assist you with this issue, I'll be happy to help. 

Amanda 

sturkwurk ( ) posted Wed, 29 May 2013 at 12:27 PM

Thanks, Amanda

 

Heads up: I just got off the phone with Paypal - they said they are having issues right now and it should be worked out soon.  

 

Wow- that's the first time I've seen this happen.  

hopefully this will be squared away soon.

 

D

I came, I rendered, I'm still broke.

AmandaC ( ) posted Wed, 29 May 2013 at 12:33 PM

Yeah, I've never seen it either, I was really scratching my head over here trying to figure out why i couldn't find it. 😕 haha

Please let me know if you don't have it in a couple of hours and I'll check back on PayPal on our end and see if I can see any changes. (I just checked and nothing as of yet)

I too hope this is figured out for you soon! :)

Amanda 

sturkwurk ( ) posted Wed, 29 May 2013 at 2:13 PM

it's been a few more hours - still no word.

I came, I rendered, I'm still broke.

AmandaC ( ) posted Wed, 29 May 2013 at 2:49 PM

Looks like they've released the payments and your downloads are now available for you :)

Took their time! Sorry about that.

Amanda :) 

sturkwurk ( ) posted Wed, 29 May 2013 at 3:21 PM

Thanks! Downloading now. - weirdest paypal thing I've seen.

I came, I rendered, I'm still broke.

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