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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #112368157

Irish opened this issue on Jul 27, 2013 · 3 posts
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Irish ( ) posted Sat, 27 July 2013 at 6:32 AM · edited Thu, 28 November 2024 at 4:33 PM

Just bought this item, paid with PP, received email from PP that it had been sent to Renderosity, but when I go to download the item, Renderosity is waiting for payment.

This has never happened prior to this...how long do I have to wait?

:)

StaceyG ( ) posted Sat, 27 July 2013 at 10:02 AM

Hello

 

I have confirmed your paypal payment and marked your order as paid.  

 

Sometimes there is a glitch that happens when paypal is sending the payment through to our system but if it ever does just contact us here in the forum of email store@renderosity.com and we can manually mark the order as paid for you

 

Thank you

Irish ( ) posted Sat, 27 July 2013 at 10:50 AM

Thank you!

:)

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