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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 06 8:41 am)

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Subject: My Render Rewards code will not apply

GrandmaPaula opened this issue on Aug 12, 2013 · 3 posts
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GrandmaPaula ( ) posted Mon, 12 August 2013 at 12:48 AM · edited Wed, 04 December 2024 at 1:26 AM

Hi

I am trying to make a purchase but my render rewards will not apply. It says it is not valid or is expired. It was issued on 08/01/2013 and my last purchase was 07/29/2013 so I couldn't have used it already. It expires on 08/31/2013.

 

Thank you for your help

 

Paula

TinaK ( ) posted Mon, 12 August 2013 at 10:07 AM

Hi Paula,

Our system is set to not show a Gift Certificate field (this is where you would normally apply your Render Rewards code) when you are purchasing a Gift Certificate.  If you remove the Gift Cert from your cart and purchase that seperately you will then be able to apply your Render Rewards code properly.

 

Try that and let me know if you have any problems.

 

Thanks

Tina Kaylor

Community Manager

GrandmaPaula ( ) posted Fri, 16 August 2013 at 5:28 AM

Hi Tina, thanks. I will try that and if it still doesn't work, I will let you know in this thread. I usually get a notice that someone replied but I didnt this time. i am glad I came in here and looked. Maybe I accidentally unticked the box for getting an email when I get a reply. Duh.LOL.

 

Thanks again

 

paula

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