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Renderosity Forums / MarketPlace Customers



Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 16 10:34 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.



Subject: Order # 112391115 Empty file...


RodS ( ) posted Sat, 07 September 2013 at 8:25 PM · edited Wed, 25 September 2024 at 1:39 PM

I got the "Like a Lady" package on order # 112391115. The main file unzipped fine, but the file with the templates is empty - it shows as only 22 bytes. I tried downloading it 3 times on 2 different computers with the same result.

I can create textures without the teplates, but it would be nice to have them.

thanks for your help!

RodS

"I reject your reality and substitute my own" - Adam Savage


TinaK ( ) posted Sat, 07 September 2013 at 8:58 PM

 

Hello,

You will need to contact the vendor directly for product support.

 

To contact the vendor please click the "contact" link next to the vendor's
name on the product page, or use the site mail system.

Site mail requires only the vendor's username.

Please allow 3 full business days for a response.

If you have not heard from the vendor in that time frame, please let us know
so we can contact them on your behalf.

Thank you,

Tina Kaylor

Community Manager


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