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MarketPlace Customers F.A.Q (Last Updated: 2025 Feb 14 7:40 am)

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To reach our Marketplace staff, please open a support ticket at
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Subject: order #112437151 - serious download problems

sigterm opened this issue on Dec 03, 2013 · 3 posts
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sigterm ( ) posted Tue, 03 December 2013 at 5:27 PM · edited Sat, 28 December 2024 at 6:50 PM

Well .. this is really strange.I try to download the products of this order, but every download stops after some seconds.

Using Firefox, actual version and patchlevel. Downloading  from other sites (RDNA, DAZ, ...) works fine.

Now all downloads are exceeded ... could you please help me?

TinaK ( ) posted Wed, 04 December 2013 at 9:55 AM

 

Hello,

 

I have reset your downloads for you so you can try again.

 

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,

Tina Kaylor

Community Manager

sigterm ( ) posted Wed, 04 December 2013 at 10:42 AM

It's working now! Thank you very much!

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