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MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

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Subject: reset download order 111653373

jakiblue opened this issue on Dec 13, 2013 · 3 posts
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jakiblue ( ) posted Fri, 13 December 2013 at 4:50 AM · edited Thu, 18 July 2024 at 10:06 PM

Hi

 

Trying to download the Broken Hair from an old order #111653373 and it's telling me I have exceeded the download amounts for that. It IS an old order from 2009, but I do need the files again as I have lost them over numerous computer changes. :D Could you please reset that file for me.

Thanks

TinaK ( ) posted Fri, 13 December 2013 at 3:02 PM

Hello,

I am so sorry your post was overlooked earlier.

 

I have reset all of your downloads on your account for you so you can try again.

 

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,

 

Tina Kaylor

Community Manager

jakiblue ( ) posted Fri, 13 December 2013 at 6:51 PM

thanks Tina!

 

I dont' use download accelerator/managers (not even sure I know what they are). :D I just figured that i'd redownloaded that product so many times due to so many different computers over the years. :D

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