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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 01 7:38 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Please reset all downloads on my account.

davepriceless opened this issue on Jan 03, 2014 · 3 posts
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davepriceless ( ) posted Fri, 03 January 2014 at 8:51 AM · edited Thu, 14 November 2024 at 8:52 AM

My backups have been corupted, please would you reset all my purchased files (sorry if it's a long job.

Many thanks

TinaK ( ) posted Fri, 03 January 2014 at 12:03 PM

Hello,

 

I have reset all of your downloads on your account for you so you can try again.

 

Please be sure to disable any download accelerator/ manager for they do not work with our system.

 

Thank you and have a nice day,

 

Tina Kaylor

Community Manager

davepriceless ( ) posted Sat, 04 January 2014 at 3:33 AM

Most kind of you TinaK, many thanks for doing this.

Hope you have a lovely day.

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