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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 17 5:53 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: New User Can't Figure Out How to Download Purchases

RobZhena opened this issue on Jun 21, 2014 · 2 posts
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RobZhena ( ) posted Sat, 21 June 2014 at 6:13 AM · edited Sun, 19 January 2025 at 1:48 PM

Sorry to bother, but I cannot figure out how to download my purchases. I can find the purchase order (all items listed as download pending) and the item list with links to the products, but that's it. The FAQ explanation is old and does not appear to be correct. Thanks for helping a newbie.

TinaK ( ) posted Sat, 21 June 2014 at 7:26 AM

Hello,

The reason they are saying "pending" is because this is your first time order with Renderosity. 

I have sent you a email to let you know how to proceed.

Please let me know if you have any questions after reading my email.

Thanks and welcome to Renderosity.

Tina Kaylor

Community Manager

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