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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 02 9:55 am)

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Subject: "Unavailable" product

karibousboutique opened this issue on Jul 15, 2014 · 3 posts
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karibousboutique ( ) posted Tue, 15 July 2014 at 8:19 PM · edited Tue, 03 December 2024 at 1:38 AM

I put this on the "bug" thread, too, but it's kind of an immediate customer service thing, so I figured I should post here where it won't get lost.

Oona hair is listed as "unavailable" when I am logged in.  It does not say "Purchased" (because I haven't purchased it!)  If I try to add it to my cart when not logged in, and then login during the "add to cart" process, I get "Caught exception: It appears that this product does not exist or is not active"  This has happened in ie and firefox (both most recent builds).

I'd really LIKE to buy this while it's still a Prime Classic!

Intel Core i7-8700 6-Core 3.2 GHz (4.6 GHz Turbo), 32GB RAM, two GeForce GTX 1080 Ti GPUs

DS 4.10, Photoshop CC and CS6, Poser 11 Pro, Vue 2016, CarraraPro 64bit, Autodesk Inventor, Mudbox, and 3DS Max

One in 68 children is diagnosed with autism.  One is mine. ♥

ShelbiE ( ) posted Wed, 16 July 2014 at 10:55 AM

Hi,

I'm seeing the same thing.  I'm looking into this for you right now and will let you know

as soon as I find out what's going on.

 

Thank you for letting us know.

 

I'll be back with you soon.

Thanks again,  😄

ShelbiE

Administrative Assistant

ShelbiE ( ) posted Wed, 16 July 2014 at 11:14 AM

Hi,

We do apologize, however that product is no longer available and shouldn't have been

in the article.  

Please let me know if you have any questions or need additional assistance.

 

 

Thank you,  😄

ShelbiE

Administrative Assistant

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