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MarketPlace Customers F.A.Q (Last Updated: 2024 Oct 30 3:42 am)

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Subject: 062715B18P22 coupon supposed to work with clearance items but does not.

Bendinggrass opened this issue on Jun 29, 2015 · 10 posts
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Bendinggrass ( ) posted Mon, 29 June 2015 at 7:58 PM · edited Wed, 30 October 2024 at 3:08 PM

** This coupon is advertised as working with clearance and sale items:**

**
**

** 062715B18P22**

**
**

** However the clearance items state that a coupon will not work with them. **

** What is the correct situation on this?**

** Could you please inform me before this coupon expires?**

** Thanks
**

KristiS ( ) posted Tue, 30 June 2015 at 2:54 PM · edited Tue, 30 June 2015 at 2:54 PM

Hello,

Can you please write to store@renderosity.com so we can assist you further?

In your email, please be sure to let us know which products you are trying to use the coupon on so we can test it as we had not heard of any problems before this and hundreds of members have used it so far.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Bedbug1 ( ) posted Tue, 30 June 2015 at 7:02 PM

Apparently you failed to fix this as the coupon still will not work with clearance items as advertised.  It would be nice to have it fixed before it expires.

KristiS ( ) posted Wed, 01 July 2015 at 11:25 AM · edited Wed, 01 July 2015 at 11:51 AM

@Bedbug1- I did not see your email until this morning as our office closes at 5pm CDT and you sent it at 7:45pm. I have forwarded your email to the Marketplace Manager and am waiting for her response.

I will respond to your email shortly as I'm sure she will be back in touch with me quite quickly.

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Bendinggrass ( ) posted Wed, 01 July 2015 at 11:40 AM

Kristi, you are with the Rendo admin.... why didn't you simply forward my problem to the appropriate people? I am going to miss the sale and lose the use of the coupon. 

And obviously, another person had a problem with it.

KristiS ( ) posted Wed, 01 July 2015 at 11:50 AM

Bendinggrass, did you send an email in? I am not 100% sure what you are referring to as if you did send an email in then more than likely I did forward it on.

Can you please send me an email so we can discuss this further?

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Bendinggrass ( ) posted Wed, 01 July 2015 at 11:54 AM

See my first post and your response. That is what I am referring to.

KristiS ( ) posted Wed, 01 July 2015 at 12:37 PM

I seen your email and did forward it as I'm sure I will hear back soon.

Thanks!


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

Bendinggrass ( ) posted Wed, 01 July 2015 at 1:02 PM

Kristi, I do appreciate your effort. But the time frame for the use of this coupon has passed now. So I cannot use it on the clearance items or anything else.

KristiS ( ) posted Wed, 01 July 2015 at 1:43 PM

I understand that, I will be in touch soon I promise. 


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

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