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Subject: Logged in but Store not showing my purchases as purchased


Spit ( ) posted Thu, 30 July 2015 at 8:12 AM · edited Mon, 09 September 2024 at 1:52 PM

I've cleared cache, logged out, and logged back in. But the store is not showing any indication of my purchases. Not the Green Cart button under the thumbnail nor the 'Purchased' one on the product pages.

This is dreadful...what's up?


KristiS ( ) posted Thu, 30 July 2015 at 2:55 PM

Are you still not seeing your items? 

Please let me know so I can assist you if needed.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Spit ( ) posted Thu, 30 July 2015 at 3:00 PM

Took a nap.

Nope, still not there.

:(


KristiS ( ) posted Thu, 30 July 2015 at 3:05 PM

Hmmm, I am using Chrome and when I logged in as you, I saw all your orders as well as all items when I searched by "item list".

Can you please clear your cookies and cache, log out and then log in again and see if that works for you?

Also, what browser are you using?

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Spit ( ) posted Thu, 30 July 2015 at 5:25 PM

Hmmm, I am using Chrome and when I logged in as you, I saw all your orders as well as all items when I searched by "item list".

Can you please clear your cookies and cache, log out and then log in again and see if that works for you?

Also, what browser are you using?

Thank you,

I see my items and orders too. That's not it. It's the indication on the store page and the product page that I've already purchased a product which is missing. I've already cleared, logged out, and logged in. No difference. That's in my first post.

I use Firefox 29.0 on win 7.


KristiS ( ) posted Thu, 30 July 2015 at 6:07 PM

We have to turn the flags off for Grab bag promotions so people can buy a product and add the "grab bag product" to there cart on more than one order.

 

Warmest Regards,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


Spit ( ) posted Thu, 30 July 2015 at 6:53 PM

Okay. Thanks. Hmmm..that sounds familiar. It's happened before and I should have remembered.


KristiS ( ) posted Thu, 30 July 2015 at 8:50 PM

That's okay, we don't do it often so it's easy to forget :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


IceEmpress ( ) posted Sat, 01 August 2015 at 12:11 AM

I have this problem as well.  I don't understand what you just said, Kristi.  Can you elaborate?  Is it a bug while grab bag is in the store?  Is it a bug when we have grab bag in our cart?  What is it?


KristiS ( ) posted Sat, 01 August 2015 at 4:27 AM

It is not a bug, we have to turn off the duplication flag during the grab bag sale so multiple grab bags can be placed.

The flag will be turned back on tomorrow after the event if over.

Thank you and have a nice day :)


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  


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