Hi there,

I'm a new customer. I made a purchase about 30minutes ago, could you please activate my downloads, thanks.

Hello,

Welcome to Renderosity! Your downloads have now been activated.

To download your products, please login to Renderosity, go to 'My Account' under your Avatar or username in the top, right hand side of the page.

Click on your order number in which you will then see the name of each product and the zip files pertaining to them under the title of each one. You must click on each zip file to download them: (here is the link provided for your convenience: http://www.renderosity.com/mod/bcs/account.php

If you plan on doing a lot of shopping this year, please check out our PRIME CLUB annual membership. http://www.renderosity.com/mod/bcs/renderosity-prime-membership/87657 Prime members offers you great discounts on quality products. It’s like having a good coupon, without the coupon.

Thank you for shopping at the Renderosity Marketplace and please let us know if you need any additional assistance.

Have a wonderful day!

hi ihave the problem like rkotecha received order confirmation via e-mail but no downloads are activated nor is there any zip beyond my order number just download pending. so how can i get it /

Hello,

I have responded to the email you sent to store@renderosity.com

I'm new to here. I've had a DOWNLOAD PENDING for an hour or so. Can it be activated somehow, or it requires manual intervention from staff?

Hello,

I have activated your downloads and sent you an email

Hello, i've had a "download pending" for 2 hours. Can someone it activated ? I*m new here. Thanks.

Hello,

I have sent you an email and activated your downloads

Dear Rero-Team, I have a problem - I made a purchase few minutes ago and can not download my order. I have only the payment but not the order confirmation via e-mail and no downloads are activated nor is there any zip beyond my order number. How can i get it? Many greetings and thank you for your time Giffy

Hello,

I have sent you an email a couple hours ago. Please let me know if you have any trouble.

Have a wonderful day!

Hello dear Rero-Team, I dont´t have an e-mail with an download-link. I have only this notification:

Can you send the e-mail again? Thank you so much for your time. Many greetings Giffy

Sorry, I sent you an email but please disregard it.

Can you please tell me what product you were trying to purchase as this order is empty however you got charged.

I do not see a payment method either, can you tell me how you were trying to pay and if you got charged? Also, did you get any type of error message?

Thank you,

Hi Kristi, I bought "love bugs" by -dragonfly3d- have paid by credit card and had no error message. Thank you for your time and many greetings Giffy

There you go, somehow it was still in your cart and yet you were charged for it and it was processed.

I checked out as you and chose to pay with paypal, I then pulled the new order I created up which is 112818205 and manually marked it as paid.

I deleted the empty order from your account as well.

Thank you and have a wonderful day!

Hi Kristi, thank you so much for your help! I made the download and I am happy with my new poses. I wish you an happy weekend and many greetings.

You are very welcome

Thank you!

Howdy everybody, First time buyer, stuck with an Order pending notice on my "Elegant" by RainbowLight purchase. I would be most grateful for any help.

Hello,

Welcome to Renderosity! Your downloads have now been activated.

To download your products, please login to Renderosity, go to 'My Account' under your Avatar or username in the top, right hand side of the page.

Click on your order number in which you will then see the name of each product and the zip files pertaining to them under the title of each one. You must click on each zip file to download them: (here is the link provided for your convenience: http://www.renderosity.com/mod/bcs/account.php

If you plan on doing a lot of shopping this year, please check out our PRIME CLUB annual membership. http://www.renderosity.com/mod/bcs/renderosity-prime-membership/87657 Prime members offers you great discounts on quality products. It’s like having a good coupon, without the coupon.

Thank you for shopping at the Renderosity Marketplace and please let us know if you need any additional assistance.

Have a wonderful day!

I made a purchase several hours ago and it has Download Pending...can you activate these please ASAP.

Hi. I also made a purchase and see a download pending but nothing is happening. I clicked "my account" and see the order there but do not see any way to start the download. Can anyone help?

just wanted to add that i did get an e-mail confirmation that my payment was processed but my download is still pending. what gives?

I also have the download pending issue. All payment receipts say everything is ok, but no files are available. This is my first purchase.

hi me toooooo sorry !! I also have the download pending issue. All payment receipts say everything is ok, but no files are available. This is my first purchase.

Send them an email and they'll resolve it quickly. I've bought couple more items and haven't had any more issues.