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MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 25 8:06 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Order #112835236

longprong opened this issue on Mar 04, 2016 · 7 posts
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longprong ( ) posted Fri, 04 March 2016 at 2:11 AM · edited Sun, 13 October 2024 at 12:35 PM

I have sent numerous mails yesterday to you at store@renderosity.com yesterday regarding order #112835236 but to date none have been answered. When placing the order I never got transferred to paypal to carry out payment. Please advise how I can proceed with payment for this order. Thanks for your assistance

longprong ( ) posted Fri, 04 March 2016 at 7:10 AM

Now you folk at Renderosity have sent me a mail threatening to delete my order unless I pay. When I click the link provided on the mail to pay, there is NO OPTION TO PAY. I hope this does not screw up the discount and render rewards which incidentally are now showing as spent on my account

KristiS ( ) posted Fri, 04 March 2016 at 4:22 PM

Hello,

I am sorry as I did not get your email.

To pay for your order:

Please log into your paypal account and choose the SEND MONEY option.

Send the amount due to payments@renderosity.com . Be sure to include your Renderosity order ID number and/or your Renderosity username so we are sure to apply payment to the correct order/customer.

Once you have completed the payment through paypal, send an email to store@renderosity.com letting us know your payment has been sent and we will go verify receipt of payment and manually mark your order as paid so that you can download your items.

Here is the link from our FAQ/Help area that will explain how to complete payment for your order with paypal if you should need further assistance with this. http://www.renderosity.com/mod/service/index.php.

Once you have sent your payment, please let us know so we can be sure your order gets marked as paid.

Thank you,


Kristi

Community Relations Specialist

This is your life - your platform - your stage - your story  

longprong ( ) posted Fri, 04 March 2016 at 4:46 PM

Thanks. I am replying to payments@renderosity.com as requested

longprong ( ) posted Sat, 05 March 2016 at 2:12 AM

Hi, I did the payment to paypal within half an hour of your post and sent a mail to you at store@renderosity.com detailing the payment. However to date I have had no reply to my mail and my order is still pending payment so I am wondering if this mail has also gone astray. None of my mails are being returned as undelivered but I will send the mail again

jennblake ( ) posted Sat, 05 March 2016 at 10:52 AM

Hi.

I have marked this order as paid and you can now download your purchases from your My Account and clicking on this order number. 😄

Have a great weekend!

Jenn

longprong ( ) posted Sat, 05 March 2016 at 11:53 AM

Thanks to all who helped to resolve my problem....appeciated

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