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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Sep 19 9:13 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download Release

DeeboDK opened this issue on Apr 12, 2016 · 2 posts
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DeeboDK ( ) posted Tue, 12 April 2016 at 7:16 AM · edited Sat, 24 August 2024 at 6:03 PM

Placed my first order yesterday around 5PM or so. As of this morning the download availability is still pending. Can this be rectified ASAP? Thanks in advance.

As an aside, I think there are probably better ways to go about preventing fraud than what amounts to punishing first time customers. These are digitally-downloaded products, not physically shipped ones. It shouldn't take this long to get access to my purchase. Also it would go a long way if you made this current limitation very clear up front for first time customers before they place their order.

KristiS ( ) posted Tue, 12 April 2016 at 9:55 AM

Hello,

I have sent an email to you letting you know how to download your items 😄

Thank you and have a wonderful week!


Kristi

Community Relations Specialist

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