Fri, Nov 22, 6:04 AM CST

Renderosity Forums / MarketPlace Customers

All Forums

Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 20 10:28 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Poser Pro Upgrade Purchase

quietrob opened this issue on Oct 24, 2016 · 4 posts
Back to Forum Print
quietrob ( ) posted Mon, 24 October 2016 at 4:39 PM · edited Fri, 29 December 2023 at 9:11 AM

I tried to purchase Poser Pro Upgrade.

The transaction went through. A mistake or error occurred because the transaction was then refunded to my card Subsequent tries to make the purchase were then rejected. Is it safe to try again? How long before the pending transactions are cleared? How long does the sale last. I'd hate to miss out on the sale.

-Q


jennblake ( ) posted Tue, 25 October 2016 at 9:13 AM

The sale END date has not yet been determined. So I cannot say for sure...but it should be there through the end of the month. Pending transactions fall off in 7-10 business days generally. Depending on your financial institution. 😄 You could try again now if you have the funds. It will not cause the others to "not" fall off. As they will automatically. but being multiple purchases from the same merchant may throw up a flag for your card company? It may be best to contact them to see why the error occurred in the first place and why the others were rejected to keep it from happening again. 😄

quietrob ( ) posted Tue, 25 October 2016 at 4:46 PM

Thanks Jenn! Per your advice, I proceeded with the purchase and I'm glad I jumped in the pool. Everything is fine, all issues resolved.

You guys (gals) always hook us up! Stay Cool!


jennblake ( ) posted Tue, 25 October 2016 at 5:17 PM

😄 I am glad to know you got it all figured out. Have a wonderful week!

Privacy Notice

This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.