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MarketPlace Customers F.A.Q (Last Updated: 2025 Jan 30 12:04 pm)

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Subject: I made a mistake in my order and a quick question.

Grimhilda opened this issue on Jan 07, 2017 · 4 posts
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Grimhilda ( ) posted Sat, 07 January 2017 at 4:31 AM · edited Thu, 30 January 2025 at 1:40 AM

Hello, I bought and downloaded a product but my mistake was that I chose an extended licence version, which cost 10 dollars more.

Is there a returns policy in a situation like this?

The quick question referred to in the thread title is: what is an extended licence?

Thanks for any assistance.

Grimhilda ( ) posted Sat, 07 January 2017 at 12:33 PM

Well, I posted my questions after trying to find answers for myself.

Having tried delving deeper, it looks to me that I would need to take up the matter with the vendor. I don't want to waste that person's time so I guess they have gained a few dollars.

I gather that the extended licence is for exported files to be distributed as components of games and such.

JeniferC ( ) posted Sat, 07 January 2017 at 5:10 PM

Hello,

We have issued you an Instore credit for the Extended License version that you bought, so you can use the credit to buy the regular, Standard License version found here: https://www.renderosity.com/mod/bcs/index.php?ViewProduct=115136

Best Regards, Renderosity Admin

 

Grimhilda ( ) posted Sun, 08 January 2017 at 5:04 PM

Hello, JeniferC,

I must thank you very much indeed for being so kind as to deal with this for me.

The mistake was my own but now I will look to use the credit to buy something else from the same vendor. Then I will get the value for the money spent and the vendor won't lose either!

Naturally I will delete the downloaded .zip file which I haven't used yet.

Thanks again!

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