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Subject: PoserSupport.tmp blocked as ransomware by MalwareBytes Premium 3.8.3.2965

seachnasaigh opened this issue on Sep 20, 2019 · 6 posts
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seachnasaigh ( ) posted Fri, 20 September 2019 at 10:52 AM · edited Sat, 14 December 2024 at 12:53 AM

OS is Win7Pro 64bit. I was running the P11.2 installer using default locations, etc., and I think it auto-launched the Support installer, and that it was the Support installer which was blocked.

PoserSupport_tmp blocked as ransomware - details.PNG

The log doesn't show any more detail than the screenshot. I don't see any option to report it as a false positive.

Any suggestions? Anybody else encounter this?

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5

EClark1894 ( ) posted Fri, 20 September 2019 at 4:27 PM

There is no PoserSupport.tmp. PoserSupport is an .exe file.



seachnasaigh ( ) posted Fri, 20 September 2019 at 4:44 PM

The installer (.exe) temporarily creates the .tmp while it is executing.

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5

quietrob ( ) posted Fri, 20 September 2019 at 6:40 PM · edited Fri, 20 September 2019 at 6:40 PM

That is strange. I also have Malwarebytes Premium on my machine. I didn't get any such threat. Did it or quarantine the file? Are you able to create an exclusion?


seachnasaigh ( ) posted Fri, 20 September 2019 at 7:21 PM

It didn't give opportunity to allow the executable to continue to run. It killed the process (closed out the installer). Nothing in quarantine.

Poser 12, in feet.  

OSes:  Win7Prox64, Win7Ultx64

Silo Pro 2.5.6 64bit, Vue Infinite 2014.7, Genetica 4.0 Studio, UV Mapper Pro, UV Layout Pro, PhotoImpact X3, GIF Animator 5

quietrob ( ) posted Sat, 21 September 2019 at 1:07 AM

You know the workaround. Malwarebytes only has to be off when installing the program. I'd kill the net as well. Before you enter your S/N, provide net access. Those who know the installation process better than I will you tell if that will work. However, the only time I saw the net in use during installation was at the Serial Number screen.


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