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Poser 11 / Poser Pro 11 OFFICIAL Technical F.A.Q (Last Updated: 2024 Nov 17 7:07 pm)

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Subject: Problems downloading the 11.2 update


Da_Ding ( ) posted Fri, 01 November 2019 at 11:19 AM · edited Tue, 19 November 2024 at 9:28 AM

Hello,

I'm having some problems - actually it's just one - downloading the file for Poser 11.2. All the time, about half way through the download just stops and I can't resume it afterwards. Anyone else have had the same issue? Or any advice? Doesn't seem to be on my end as far as I can tell. And I'm trying to download from https://www.posersoftware.com/downloads - is the an alternate link maybe?

Thanks in advance :)


structure ( ) posted Fri, 01 November 2019 at 11:25 AM
Forum Coordinator

is this a PC or a mac?

Locked Out


Da_Ding ( ) posted Fri, 01 November 2019 at 11:27 AM

structure posted at 5:26PM Fri, 01 November 2019 - #4368891

is this a PC or a mac?

PC, sorry forgot to mention it.


structure ( ) posted Fri, 01 November 2019 at 11:31 AM
Forum Coordinator

this issue is usually related to one of a couple of things

  1. unstable internet connection
  2. Antivrus / firewall interference

if you send me your email address in sitemail - I will send you a file that SHOULD fix it. otherwise, try pausing your AV for the duration of the download.

Locked Out


Kerya ( ) posted Sat, 02 November 2019 at 4:34 AM

I had it happen that a download failed once and the kept failing - I had to clear cache and cookies to get it to download the full file. Somehow my browser remembered the faulty download ... Just an idea.


JoEtzold ( ) posted Sun, 03 November 2019 at 10:30 AM

I have the same problem since short time ... 2 or 3 weeks. And its independent of PC (Win 7 pro) or Linux (Mint Sylvia). Both machines are located behind a Fritzbox router on glasfibre by german Telekom and between Fritz and the pc's a gigabit LAN. So normally I have a performance downloding of round 5 Mb/s with nearly all Internet sites. But with Renderosity and Posersoftware only around 25kb/s. Thats a universe difference without any real reason. On Linux wether a firewall nor a AV scanner is eating up the performance and cache or cookies are well cleared ... no change or result. At the moment I push download adresses from the Firefox to the Linux program uGet. This way I can download with more than one connection in parallel and this is bringing the speed up to 125 kb/s. Even the speed of old accustics coupler but better than nothing. Would be interesting if the 1,2 GB Poser file is coming down cause often the download is slowing down and breaking half the way ...

This must be a problem with the Bondware infrastructure. I have just done a report via Renderosity diagnostics. Will see if this might help. B.t.w. this page seems to be top secret cause none search on renderosity site will bring that page up. Came accidently acros that via a thread in marketplace support forum. And even that thread is not found if searching "diagnostic" in the forum ... very strange ...


JoEtzold ( ) posted Sun, 03 November 2019 at 11:06 AM

just a addition: Now after having loaded 91% of the PoserSupport.Exe the download in uGet is broken down from 125kb/s to incredible 14kb/s. This is truly nothing on my side. Looks like rubbish on server side ... :-((


structure ( ) posted Sun, 03 November 2019 at 11:48 AM
Forum Coordinator

Guys try running this registry script on your OS and see if that works.

Locked Out


JoEtzold ( ) posted Sun, 03 November 2019 at 1:16 PM

Thats dealing with AV software on Windows but as said Windows and Linux same behavior and non AV software or firewall on my Linux. Downloads from Renderosity as also Posersoftware are starting with at best 125kb/s and then going down to at least 7100b/s and the above named broke completely down at 289 of 295 MB and is not resumable. So this is not a problem on my side cause all was running well 2-3 weeks ago and here nothing has changed. Its a (new) problem on serverside at Bondware.

But thanks for your assistence but not according to my problem. Will wait if the diagnostics report on Renderosity will give answers.


Thorwald ( ) posted Mon, 04 November 2019 at 10:37 AM

I had no problem downloading the update. But the updates are not wanting to run on my computer.

So I have downloaded two files from the site. My trouble occurs at the second step when I try to run the installers. They show up in my Downloads file one as” Install%20Poser%2011” the other as “PoserSupport”. When I double click on either of them I get a window that says “Do you want to open this file?” I click “Open” and another window opens with the heading of “Open with” and there is a list of programs on my computer. I have attempted to choose different programs from that list but it will always cycles back to “Do you want to open this file?” and then the “Open with” window. I've contacted support but there solution was to re download the update and try to run it again. I've tried three times and always the same result. Anyone else with this problem or solution? Thanks


raven ( ) posted Mon, 04 November 2019 at 11:45 AM

This may sound silly, but try renaming the files and manually adding '.exe' at the end. I seem to recall there was a problem with some computers saving the files without the appropriate extension. Once added, they ran correctly.

Ah, found a thread where this is mentioned - https://www.renderosity.com/mod/forumpro/?thread_id=2937985



JoEtzold ( ) posted Mon, 04 November 2019 at 2:01 PM

Thorwald, this may also be a download problem. If the download ended to early the file will not be executable and then the messages you described will happen.


Thorwald ( ) posted Mon, 04 November 2019 at 5:20 PM

Thanks Raven that was exactly it. Renamed the file with.exe at the end and it worked perfectly.


raven ( ) posted Mon, 04 November 2019 at 5:25 PM

Excellent! Glad it was an easy fix 😀



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