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Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Dec 22 11:07 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Does Posersoftware.com Support work?

Richard60 opened this issue on Feb 15, 2020 · 4 posts
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Richard60 ( ) posted Sat, 15 February 2020 at 9:51 PM · edited Sun, 15 December 2024 at 7:54 AM
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Since Bondware purchased Poser I have submitted 5 issues on the support portal web site. The first 3 After I have clicked submit I received a message with a number (which I believe is the Ticket Number). However yesterday and today after clicking submit it just takes me to Poser Knowledge base articles. Since I have never received an e-mail acknowledging the tickets I have posted I just wonder if it works and if it is worth my time to keep submitting bugs reports?

Poser 5, 6, 7, 8, Poser Pro 9 (2012), 10 (2014), 11, 12, 13

jennblake ( ) posted Sun, 16 February 2020 at 10:38 AM

Are you having issues using the software or need assistance with something? If you are submitting what you believe to be general bug reports and not a request for help please let me know. I will look for your name in the support system. 😄

Richard60 ( ) posted Sun, 16 February 2020 at 11:25 AM
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It is a general bug report about Layers and Animation. On Friday I submitted the Bug report and yesterday it was a feature improvement request. In the past when I clicked the submit button the page would return a number which are 604, 2044 and 2473. The last two just took me to the general issues page so I have no idea if they actually were submitted or not.

Poser 5, 6, 7, 8, Poser Pro 9 (2012), 10 (2014), 11, 12, 13

jennblake ( ) posted Sun, 16 February 2020 at 11:47 AM

ok. I will check.

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